Selectamark Security Systems plc is committed to providing all of our customers with the highest standard of service, both for products and services including analytical testing. We can continually improve our products and services to our customers, preserve our reputation and maintain customer loyalty by listening to customers and responding to comments and complaints.
We take complaints seriously. If we have not met customer expectations, we need to know so that we can make sure that it never happens again. We can be contacted by telephone on 01689 860757, email at sales@selectamark.co.uk via our website: www.selectadna.co.uk or by letter addressed to Stephen Morris, Operations Director, Selectamark Security Systems plc, 1 Locks Court, 429 Crofton Road, Locksbottom, Kent BR6 8NL United Kingdom.
Where a customer has a complaint we will:
- Record the complaint on receipt;
- Contact the customer within 2 working days to acknowledge the complaint and to confirm or, if necessary, obtain further details;
- Investigate the complaint promptly and fairly;
- Respond in writing within 10 working days of receipt of the complaint, with the outcome of our investigation and, if necessary, to agree further time to resolve the complaint to the customer’s satisfaction;
- Customer complaints are deemed "closed out" should no response be received back within 14 days of our response.
n.b. If the target date for response to the customer cannot be met, the reason and revised date must be recorded in any corrective action.
